Q&A – No Means Know

Even in situations where we don’t have the resources to provide for a client’s needs, it is important to consider how to deliver that information in a compassionate and supportive way. In this video, Dorothy Olver discusses the importance of knowing how to...

Q&A – Key Experience for Clients

In this video, Kim Dolan from PARN expresses the importance for every member of an organization to approach clients from a compassionate and empathetic perspective, especially the receptionists! To learn more about these perspectives and to join in on the...

Q&A – Understanding from a Non-judgmental Place

Developing relationship and connecting with others in a non-judgmental way is a major aspect of modern care techniques. In this video, Maureen Squib talks about the transition towards a more client-centered focus to providing care services and why that is so...

Q&A – Challenging Individuals

Sometimes we encounter clients or cases that are more challenging than others. It is often hard to not take a hard situation personally or to write off a difficult client as a ‘lost cause’. This video features Williams McNabb from the Brock Mission here in...

Q&A – Respect, Compassion, Competence

In this short video, local expert Donna Rogers explores the importance of showing respect to our clients in order to effect any sort of change. Utilizing compassion in our interactions helps empower and strengthen individuals to better themselves. Also, a high level...