Even in situations where we don’t have the resources to provide for a client’s needs, it is important to consider how to deliver that information in a compassionate and supportive way. In this video, Dorothy Olver discusses the importance of knowing how to...
In this video, Kim Dolan from PARN expresses the importance for every member of an organization to approach clients from a compassionate and empathetic perspective, especially the receptionists! To learn more about these perspectives and to join in on the...
Developing relationship and connecting with others in a non-judgmental way is a major aspect of modern care techniques. In this video, Maureen Squib talks about the transition towards a more client-centered focus to providing care services and why that is so...
Sometimes we encounter clients or cases that are more challenging than others. It is often hard to not take a hard situation personally or to write off a difficult client as a ‘lost cause’. This video features Williams McNabb from the Brock Mission here in...
In this short video, local expert Donna Rogers explores the importance of showing respect to our clients in order to effect any sort of change. Utilizing compassion in our interactions helps empower and strengthen individuals to better themselves. Also, a high level...
Motivational Interviewing is a highly successful approach to effective and compassionate care in the health care and social service sectors. Any organization or employee in any sector could benefit from the skills utilized in Motivational Interviewing. Here is a video...