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Training Calendar
Q&A – No Means Know

Even in situations where we don't have the resources to provide for a client's needs, it is important to consider how to deliver...

Q&A – Key Experience for Clients

In this video, Kim Dolan from PARN expresses the importance for every member of an organization to approach clients from a compassionate and...

Receptionist at office

We go on auto-pilot with certain clients because their behavior is difficult,  ‘a pain in the neck’ – it never changes.   Wouldn’t it...

Q&A – Challenging Individuals

Sometimes we encounter clients or cases that are more challenging than others. It is often hard to not take a hard situation personally...

Making the connection

Return customer?  Seeing the same person over and over again? Often the individuals who return most often through the doors of agencies, doctors offices...

Q&A – Respect, Compassion, Competence

In this short video, local expert Donna Rogers explores the importance of showing respect to our clients in order to effect any sort...