Essential skills can come in many forms. Often we perceive knowledge and ability as the most important skills for our staff and coworkers to possess. Sometimes, however, the simple skill of having the ability to see past a person’s faults and be curious about their story is invaluable to providing effective and compassionate care. In this video, William McNabb talks a bit about seeing past a client’s faults.
To learn more about how to provide this type of care and some of the effective skills to promote connection and change with our clients, sign up for some of our FREE training workshops by visiting our training calendar!